Hi there! Thanks for your feedback. We’ll keep working on improving order accuracy to serve you better. If I recall correct, this is in reference to an order that we have already made the correction to.
We are not perfect, so yes, we allow our employees to make mistakes occasionally. They are working long days, trying to get the orders out as fast as possible. While we have less than 1% error rate, I understand it is frustrating to be the receipt of an order mistake. If you can find a little grace in your heart, that would be well received. Blessings on your day. Let us know if there’s anything else we can do!
