I ordered an 8 quart Immergood ice cream freezer for our mission in Ukraine (Master’s International Ministries) from Homeplace Market. The freezer was shipped to someone stateside that was coming to Ukraine. The freezer was taken out of its original cardboard packaging for its long trip to Ukraine and the cardboard was burned. The freezer arrived in Ukraine in good condition minus the crank handle. I contacted Homeplace Market assuming they probably had missed putting the crank in the box originally. I was informed that though it could be a possibility, more than likely the people that had taken it out of the box had missed seeing it. So I advised the folks that had taken it out of the box to do some research where they had burned the cardboard, and sure enough, the crank was found under the rubble all charred and the plastic melted off.🥴To my surprise Wendell Zeiset from Homeplace Market offered to send a new crank free of charge. He certainly went above and beyond the call of duty, praise the Lord!🙏The freezer works great and makes excellent ice-cream, we are very happy with it! So we have a great freezer from a great company with an excellent customer service experience!