Great Product, I purchased the hand crank because I had an issue with my motor. Immergood has great customer service they sent return label and then replaced my motor, couldn’t be more pleased with the service or the product. Brings back great memories from childhood. Quality is excellent!
Hi Stanley, thanks for coming back a sharing your review. We want to offer the best product for the price. As you found, occasionally you have to deal with product issues. Our goal is to make this process as seamless and smooth as possible. Thanks for letting us know how we did.
White Mountain freezer motor quit working and could not find replacement so ordered this hand crank and was impressed by all stainless construction and gear ratio. Turned much easier than I remember hand cranks.
Also ordered a clear lid but it did not fit my 4 quart tub so requested refund. That process was simple and they immediately sent shipping label (prepaid) and I got a full refund on the cost of the lid within days. GREAT CUSTOMER SERVICE!!
Hi Bruce, thanks for letting us know how your experience felt from your end of things. We really appreciate hearing back from our customers. We hope you enjoy making ice cream at your home... and all the great memories that go with it! If you need anything in the future, please do let us know.
I have been very satisfied with Immergood products and their customer service. Had an issue with one product and contacted the support team. Received a phone call almost immediately. Problem was resolved quickly and efficiently. This seems like a customer service oriented company. Very happy, very pleased.
Thanks for taking the time to share a review. While we do our best to bring you a quality product, sometimes we run into issues. We want to help you work through these issues like we expect to be treated.
Hopefully your experience with your ice cream freezer will provide you with many tasty moments.
Free shipping on orders over $30. *Excludes Truck Freight Items.
In stock items are shipped within 1-2 days. Custom items including engraving will add up to 4 days. Are you trying to ensure your products arrive on time. Give us a call.
*Truck Freight Item? Give us a call about a delivery timetable.
RETURNSIf you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Unless the item is defective, the return shipping will be deducted off the refund.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
No returns on food items.
To initiate a return or exchange, please complete the following steps:
Send us an email to: email@example.com including
c.Reason For Return
d.Choose Refund, Exchange, Credit.
We will send you a prepaid label.
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided. Be sure to pack the item properly to avoid damage during shipping.
Immergood - Stainless Steel Hand Crank Gear Frame with Handle - Fits Immergood / White Mountain
Shipping & Returns
- Expedited Shipping, 0-2 Day Handling, Transit is 1-3 days. See fee options at checkout or call us to see if we can meet your deadline.
- Standard Shipping, 0-2 Day Handling, Transit is 1-6 business days.
- $6.00 Shipping on orders up to $29.99
- FREE SHIPPING on orders over $30 - Continental USA only, excludes Truck Freight Items
- We aim to ship orders in 2 days or less
- We ship via UPS for most packages. Small parcels may ship via USPS Priority Mail
UPS Shipping Speed.
- Add 2 days for Handling.
*Free Shipping to Continental USA only, excludes Alaska and Hawaii. Other exclusions may apply.